FAQ

Frequently Asked Questions 

Welcome to the ShreeNamo FAQ section. Here are answers to some of the most common questions about our products, orders, shipping, and services.

1. Are your products authentic?

Yes. We carefully source and offer high-quality spiritual and devotional products. Every product is selected with a focus on authenticity, craftsmanship, and customer satisfaction.

2. How do I place an order?

Simply browse our products, add your desired items to the cart, proceed to checkout, enter your shipping details, and complete the payment to place your order.

3. What payment methods do you accept?

We accept secure online payments through major payment methods, including:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Popular Digital Wallets

  • Cash on Delivery (where available)

4. How long does delivery take?

Estimated delivery time:

  • Metro Cities: 2–5 Business Days

  • Other Cities: 3–7 Business Days

  • Remote Areas: 5–10 Business Days

Delivery times may vary depending on your location and courier service availability.

5. How can I track my order?

Once your order is shipped, you'll receive a tracking number via Email and/or SMS. You can use it to track your shipment online.

6. Can I cancel my order?

Yes. Orders can usually be cancelled before they are shipped. Once dispatched, cancellation may not be possible. Please contact our support team as soon as possible for assistance.

7. What is your return policy?

Returns are accepted for eligible products if they are damaged, defective, or incorrectly delivered. Return requests should be made within the specified return period. Please refer to our Return & Refund Policy for complete details.

8. How long does it take to receive a refund?

After your returned item is received and approved, refunds are generally processed within 5–10 business days, depending on your payment provider or bank.

9. Do you ship across India?

Yes. We deliver to most locations across India through trusted courier partners.

10. Do you offer international shipping?

Currently, we primarily ship within India. International shipping may be introduced in the future.

11. Are Rudraksha and Gemstones certified?

Certification availability depends on the product. If a certification is included, it will be clearly mentioned in the product description.

12. Can I wear Rudraksha or Gemstones every day?

Many people wear Rudraksha and Gemstones daily as part of their spiritual practice. However, if you have specific astrological requirements, it is advisable to consult a qualified astrologer before wearing them.

13. Are spiritual products guaranteed to bring results?

Our products are based on traditional spiritual and religious beliefs. Individual experiences may vary, and we do not guarantee specific personal, financial, medical, or spiritual outcomes.

14. What should I do if I receive a damaged product?

Please contact us within 48 hours of delivery with your Order ID and clear photos or an unboxing video. Our support team will review your request and provide an appropriate resolution.

15. How can I contact customer support?

If you need any assistance, feel free to contact us.

Email: support@shreenamo.com

Website: www.shreenamo.com

Support Hours: Monday – Saturday | 9:00 AM – 6:00 PM (IST)

Still Have Questions?

We're always happy to help! If you can't find the answer you're looking for, please reach out to our customer support team. Thank you for choosing ShreeNamo for your spiritual journey.